Salon Etiquette & Policies

Cancellation(s)/Rescheduling:

Here at Hazel The Salon, we understand that life changes, and sometimes, it’s out of your control. We’re here to support you and ensure that your needs are met so that we can provide for you. Your physical and mental well-being are essential to us. We ask that you, in return, provide us with the same amount of respect. 

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Therefore, if you need to cancel or reschedule your appointment, we respectfully request a minimum of 6 hours' notice because we do understand that things can come up with work, zoom meetings at the last minute, school, children, sickness, and other extraordinary circumstances.

Cancellations or reschedules can be made directly through the salon via our salon phone number, texting line, email, or booking software, Vagaro. If you need to reschedule or cancel outside of regular business hours (Tuesday - Friday: 10 am—8 pm, Saturday: 10 am—4 pm), please use email or our texting line number. 

 

Due to our 6-hour nature, any rescheduling or cancellations not within that time frame will be subject to a 50% deposit fee. If you reschedule or cancel, we will charge your card on file 50% of the service booked. However, if you reschedule your appointment within 3 days of the canceled appointment, that deposit will be applied to your service balance.

Any cancellation(s) or rescheduling made less than 6 hours in advance will result in a cancellation deposit fee equal to 50% of the reserved services.

• If you reschedule your appointment less than 6 hours in advance, the 50% fee will be applied to your reserved services. This “deposit” does NOT carry over past one initial rescheduled appointment if it is repeated in less than 6 hours. 

• If you reschedule your appointment within 3 days of your cancellation, the 50% fee will be applied to your reserved services as a deposit.

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Due to our lenient policy, we require a debit/credit card to hold your appointment. The deposit/fees will be charged to your card on file unless you specify otherwise.

• For children who do not have a card on file but are attached to their parents, the parent's card will be charged. 
   

No Show/No Call:
No-shows will be charged 100% of the service amount as a deposit towards your next booked service as long as it is booked within 3 days of your initial appointment. If you have not contacted us within 3 days, your deposit is forfeited and turned into a No-Show Fee. 
 

Late Policy:

If you are more than 15 minutes late for your service, we may be unable to accommodate you fully. In this case, the same cancellation fee/deposit will apply. We will do our best to reschedule your service for a time that is convenient for you.

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Hazel The Salon Deposit Policy

Hair Extension & Specialty Appointments 

Due to the nature of this specialty service and the hair that must be obtained in order to perform it, Hazel The Salon requires a non-refundable deposit of 50% of the total amount of the service. The remaining balance is due at the time of the appointment. Also, in accordance with other policies, you may be asked to put a deposit down ahead of any appointment prior to booking.

 

Return & Refund Policy

Salon Products: Returns & Exchanges: Our Team strives to choose the best products to help you maintain your hair’s integrity, health, and style. If you find you are unhappy with a product purchase, please return it within 7 days from the date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds or exchanges on products that are more than 50% used and opened after 7 days. For items and products that are discontinued and/or all sales are final. Gift Certificate/Gift Card sales are final.

 

The team at Hazel will gladly share their knowledge on how to use any products we offer and we appreciate your support! 

 

Services: Hazel The Salon does not issue refunds on salon services. However, we strive to give the utmost satisfaction to our guests and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact the salon coordinator within 3 days so we may address these concerns in a timely fashion. At that time, we will reschedule you with the stylist who performed your service initially and make any changes or adjustments indicated. Hazel The Salon will gladly make any adjustments at no cost to you within 5 days of the original service. After that time frame has passed, unfortunately, we will not provide any changes or adjustments. You are in agreement with this policy upon booking a service with Hazel The Salon. 

 

Pictures & Social Media 

At Hazel The Salon we love taking pictures and sharing them on social media. As it is an essential part of our industry. Examples: hair transformations via Facebook/Instagram, Instagram Stories, etc. Our staff will always ask prior to taking pictures, at that time, please convey whether or not you consent to photos.

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Weddings & Contracted Work

Any weddings, special occasions, or outside the salon work is laid out in advance in a specialty contract. Please inquire for more information or if you have questions regarding your contract.