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Hazel's Policies

Hazel The Salon Cancellation Policy

Here at Hazel The Salon we will always try our best to accommodate the needs of our guests. We understand plans change and appointments need to be adjusted! We ask our guests to keep the lines of communication open. If something does come up; please inform us 24 hours in advance if you need to change, cancel, or reschedule your appointment. Frequent appointment reminders are sent via email and text through our booking system.

 

Any cancellation requests that are less than 24 hours will result in a charge of 50% of the reserved services booked. 

 

Thank you so much for valuing our stylists & technicians’ time, as much as we value yours!

Hazel The Salon No Show/Late Policy

We understand things happen! If you happen to be delayed on your way to Hazel! Safely give us a call, and we will try out absolute best to still accommodate you within the time allotted or will reschedule you. However, any guest who “No-Shows” will be charged a 50% fee for the reserved services booked. Should you be more than 15 minutes late without notice, your reservation will be considered a No-Show.

 

After one “No-Show” service, in order to book any future appointments. A 50% non-refundable deposit will be required in advance before booking. 

 

Frequent appointment reminders are sent via email and text through our booking system.

 

Thank you so much for valuing our stylists & technicians’ time, as much as we value yours!
 

Hazel The Salon Deposit Policy

Hair Extension & Specialty Appointments 

Due to the nature of this specialty service; and the hair to be obtained in order to perform the service. Hazel The Salon requires a non-refundable deposit of 50% of the total amount of the service. At the time of the appointment, the remaining balance is due. Also in accordance with other policies, you may be asked to put a deposit down ahead of any appointment, prior to booking.

 

Return & Refund Policy

Salon Products: Returns & Exchanges: Our Team strives to choose the best products to help you maintain your hair’s integrity, health, and style. If you find you are unhappy with a product purchase, please return it within 7 days from the date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds or exchanges on products that are more than 50% used and opened after 7 days. For items and products that are discontinued and/or all sales are final. Gift Certificate/Gift Card sales are final.

 

The team at Hazel will gladly share their knowledge on how to use any products we offer and we appreciate your support! 

 

Services: Hazel The Salon does not issue refunds on salon services. However, we strive to give the utmost satisfaction to our guests and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact the salon coordinator within 3 days so we may address these concerns in a timely fashion. At that time, we will reschedule you with the stylist that performed your service initially and make any changes or adjustments indicated. Hazel The Salon will gladly make any adjustments at no cost to you within 5 days of the original service. After that time frame has passed unfortunately we will not provide any changes or adjustments. You are in agreement with this policy upon booking a service with Hazel The Salon. 

 

Pictures & Social Media 

At Hazel The Salon we love taking pictures and sharing them on social media. As it is an essential part of our industry. Examples: hair transformations via Facebook/Instagram, Instagram Stories, etc. Our staff will always ask prior to taking pictures, at that time, please convey whether or not you consent to photos.

Weddings & Contracted Work

Any weddings, special occasions, or outside the salon work is laid out in advance in a specialty contract. Please inquire for more information or if you have questions regarding your contract. 

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