Salon Etiquette & Policies
Cancellations & No ShowsÂ
Here at Hazel The Salon, we understand that life changes, and sometimes, it’s out of your control. We’re here to support you and ensure your needs are met so we can provide for you. Your physical and mental well-being are essential to us. We ask that you, in return, provide us with the same amount of respect.
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If you need to cancel or reschedule your appointment, we respectfully request a minimum of 6 hours notice because we do understand that things can come up with work, zoom meetings at the last minute, school, children, sickness, and other extraordinary circumstances.
Cancellations or reschedules can be made directly through the salon via our salon phone number, texting line, email, or booking software, Vagaro. If you need to reschedule or cancel outside of regular business hours (Tuesday - Friday: 10 am—8 pm, Saturday: 10 am—4 pm), please use email or our texting line number.
Due to our 6-hour nature, any cancellation(s) or rescheduling made less than 6 hours in advance will result in a cancellation deposit fee equal to 50% of the reserved services.
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If you reschedule your appointment less than 6 hours in advance, the 50% fee will be applied to your reserved services. This “deposit” does NOT carry over past one initial rescheduled appointment if repeated in less than 6 hours.
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If you reschedule your appointment within 3 days of cancellation, the 50% fee will be applied to your reserved services as a deposit.​​
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No-shows will be charged 100% of the service amount as a deposit towards your next booked service as long as it is booked within 3 days of your initial appointment. If you have not contacted us within 3 days, your deposit is forfeited and turned into a No-Show Fee.
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Due to our lenient policy, we require a debit/credit card to hold your appointment. Unless you specify otherwise, the deposit/fees will be charged to your card on file.
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The parent's card will be charged for children who do not have a card on file but are attached to their parents.
Gift Cards
We love being a part of a wonderful gift you may give to a loved one, business colleague, client, or friend. When you purchase a gift card from us, you are purchasing a promise that we will give the recipient the best Hazel The Salon experience we can!
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All Gift Card purchases are final.
Wi-Fi
Yes, we have WiFi. Please feel free to bring your device, tablet, iPad, or laptop with you to your appointment. We ask that all devices be used on “silent” or with headphones to ensure a relaxing experience for all our clients. Please ask a team member for the password for our guest Wi-Fi.
Photos & Social Media
We love taking pictures & videos and sharing them on social media as it is an essential part of our industry. Examples: hair transformations via Facebook/Instagram, Instagram Stories, etc. Our team will always ask before taking pictures; at that time, please convey whether or not you consent to photos.
Appointment Times
To keep our salon running efficiently, we kindly ask that you arrive on time for your appointment. If you arrive more than 15 minutes late, you may be asked to reschedule your appointment or adjust your services received that day to ensure we do not run behind for our next guest.
Deposits
Hair Extension & Specialty Appointments
Due to the nature of this specialty service and the hair that must be obtained in order to perform it, Hazel The Salon requires a non-refundable deposit of 50% of the total amount of the service. The remaining balance is due at the time of the appointment. Also, in accordance with other policies, you may be asked to put a deposit down ahead of any appointment prior to booking.
Revisions/Adjustments
We understand that sometimes, once you get home and live in your new hair for a few days, you may find that some adjustments need to be made. We are happy to make minor adjustments that align with our original consultation within 5 days of the original service. Adjustments that alter the original plan or are requested after 5 days of the original service will require full payment.
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Hazel The Salon does not issue refunds for salon services. If you are unhappy with your service, please notify Hazel The Salon within 5 days of your appointment.At that time, we will reschedule you with the stylist of our team who performed your service initially and make any changes or adjustments indicated. Hazel The Salon will gladly make any adjustments at no cost within 7 days of the original service. After that time frame has passed, unfortunately, we will not provide any changes or adjustments. You are in agreement with this policy upon booking a service with Hazel The Salon.
Salon Products
Our Team strives to prescribe the best products to help you maintain your hair’s integrity, health, and style. If you are unhappy with a product purchase, please return it within 7 days from the date of sale, and we will be happy to offer an exchange of the product. Please note that we cannot offer refunds or exchanges on products over 50% used and opened after 7 days. All sales are final for items and products that are discontinued or discounted. Any refunds on product purchases will be issued as a credit towards the client account or as cash. We are not able to refund it back to your card.
The team at Hazel will gladly share their knowledge on how to use any products we offer, and we appreciate your support!
Pricing
Services vary in price depending on the length of hair, the thickness of hair, the time required, and the products involved, as well as additional education your stylist may have. While we list all prices as starting, every client is different based on their hair and goals. At any point in time, you can ask your stylist or our team to review the pricing with you, we will also thoroughly go over pricing with you in your consultation.